Jilhot's Privacy Policy

Details Privacy Policy

Your Privacy Protecting your data is not just a matter of compliance for us — it is a core commitment. When you use our website or app, you trust us to handle your information responsibly. This Privacy Policy the foundation of that trust.

1. What Information We Collect

Jilhot Only the information needed to deliver the best possible service is collected. We never ask for unnecessary personal data. Below is a clear breakdown of what we collect:

1.1 Information Provided at Registration

When you Jilhotwhen you open an account with -, we collect the following information:

• Full name (as per National ID)
• Date of birth (for age verification)
• Mobile Number
• Email address (where applicable)
• Mobile banking account details (for payment processing)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP Address & Device Information
• Browser Type & Operating System
• Login time, session duration & gaming activity
• Cookies & Local Storage Data
• Referral source (how you found our site)

1.3 KYC Verification Information

During account verification (KYC), we may request copies of the following documents:

• National ID (NID) or Passport
• Driving License (as an alternative)
• Mobile banking statement (where required)
• Selfie or live photo (for identity verification)

Data Types	Reason for Collection	Retention Period
Identity Information	Account Creation & KYC	5 years after account closure
Payment Information	Transaction Processing	7 years as required by law
Gaming History	Service Improvement & Dispute Resolution	3 years
Device & Log Information	Security & Fraud Prevention	1 year
Contact Information	Customer Service & Updates	2 years after account closure

2. How Your Information Is Used

Jilhot Your collected data is used for specific and legitimate purposes only. We never misuse your information. The main use cases are:

• Account Management: Ensuring your profile creation, login security, and a personalized experience.
• Payment Processing: Processing deposits and withdrawals securely.
• Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Legal Obligations: Complying with licensing authority guidelines.
• Customer Service: Providing support, resolving complaints, and managing communications.
• Service Improvement: Analyzing user experience to continuously improve our services.
• Promotional Communications: Sending you offers and bonus-related messages with your consent.

3. Who We Share Your Information With

Jilhot never sells or unnecessarily shares your personal information. However, limited data may be shared in certain specific circumstances:

3.1 Payment Providers

Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket. This data is never used for any other purpose.

3.2 Regulatory Authorities

Under legal obligations, we may be required to share specific information at the request of licensing or regulatory authorities. In such cases, we always disclose only the minimum necessary data.

3.3 Technology Service Providers

We work with a select group of trusted partners for technology services such as server hosting, cybersecurity, and analytics. They operate under strict confidentiality agreements and are not permitted to use your data for their own purposes.

4. Cookie Policy

Jilhot The website uses cookies. Cookies are small data files stored in your browser that help improve your experience. The cookies we use include:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Site usage data is collected and used to improve our services.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Analyzes site traffic and user behavior.

You can control or disable most cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

5. Your Rights

JilhotAs a member of -, you have full control over your personal data. In line with international data protection standards, we guarantee the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your information for a specific purpose.
• Data Portability: You can request a copy of your data in a common, readable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

6. International Data Transfers

Jilhot is an international platform. Your data may be stored on international servers outside Bangladesh. Regardless of where your data is held, we maintain the same level of security. All data transfers occur through encrypted channels and comply with international privacy laws.

7. Protection of Minors

Jilhot strictly does not provide services to anyone under 18. We do not collect or store any data from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

8. Policy Changes

We may update this Privacy Policy update from time to time. A notice will be posted on the website for any significant changes, and an SMS may be sent to your registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy. Previous versions of the policy are available upon request from our support team.

9. Contact Us

This Privacy Policy If you have any questions, concerns, or complaints regarding this, please get in touch. Our dedicated data privacy team is always ready to assist.

• Live Chat: Get 24/7 Live Support
• Email: [email protected]
• Response Time: Within 48 hours maximum